At Collector Terminal, your satisfaction is our highest priority. We take pride in delivering premium-quality collectibles and strive to ensure that every purchase exceeds your expectations. Our Return & Refund Policy is designed to maintain complete transparency and provide you with a smooth, hassle-free experience.

Eligibility for Refunds & Returns

You may be eligible for a refund or return under the following circumstances:
- The product received is defective, damaged, or not as described.
- The product received is incorrect or different from the order placed.

Please note that limited edition or prebooked items may not qualify for return once the seal or packaging has been opened, as these are often part of exclusive or collectible series.

Reporting an Issue

To help us resolve your issue promptly, any concerns regarding the delivered product must be reported within 1 day of delivery by contacting our Customer Support Team. Reports made after this time frame may not be eligible for return, replacement, or refund consideration.

Return Process

To initiate a return, please follow these simple steps:
1. Contact our Customer Support Team with your order number and a brief description of the issue.
2. Provide supporting images or videos, including a video of the moment the product was first unboxed after delivery for verification purposes.
3. Once reviewed, our team will guide you through the return approval and pickup process.
4. Returned products must be in their original condition and packaging, along with all accessories, cards, documentation, and any promotional items received.

Non-Returnable Items

The following categories are not eligible for return or refund:
- Opened or unsealed limited edition packs or boxes.
- Products damaged due to mishandling, improper use, or negligence after delivery.
- Items purchased under final sale, clearance, or special discount offers.

Refund Timelines & Mode

Once the returned product is received and inspected, your refund will be processed within 7 working days from approval.
- Refunds will be issued to the original payment method used at checkout.
We ensure complete transparency so you know exactly when to expect your funds.

Our Commitment

At Collector Terminal, we are committed to building trust and long-term relationships with our customers. Our goal is to make your collecting journey smooth, safe, and enjoyable. For any assistance regarding your order, returns, or product-related queries, please contact our Customer Care Team via email or phone — we’re always happy to help.